Privacy Policy

Overview

Eidetic (“we,” “us,” or “our”) operates the website eidetic.bot and the Eidetic managed AI agent platform. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Information We Collect

Information You Provide

• Demo requests: Name, email address, company name, role, industry, and any message you include.
• Account information: When you become a client, we collect information necessary to set up and manage your agent, including business details, tool credentials, and workflow preferences.
• Communications: Any information you provide when contacting us via email or other channels.

Information Collected Automatically

• Website analytics: We use privacy-focused analytics (Umami) that does not use cookies, does not collect personal data, and does not track you across websites. We collect aggregate page view data, referral sources, and browser/device type.
• Iris chatbot interactions: If you interact with our website chatbot, we collect conversation content, page context, and engagement metrics to improve the experience. This data is not linked to your identity unless you provide identifying information during the conversation.

How We Use Your Information

• To respond to demo requests and inquiries
• To set up and operate your AI agent
• To maintain your agent's persistent memory (client data, conversation history, operational context)
• To improve our website and services
• To send service-related communications
• To comply with legal obligations

How We Protect Your Data

• Isolated infrastructure: At Manager tier and above, your agent runs in dedicated, zero-shared-tenancy infrastructure. Your data never touches another client's workload.
• Encryption: All data is encrypted at rest (AES-256) and in transit (TLS 1.3).
• No model training: Your business data is never used to train, fine-tune, or improve AI models — not ours, not anyone else's.
• Access control: Credentials are isolated per client using dedicated secret stores. Access follows the principle of least privilege.
• Audit logs: Every action your agent takes is logged and available for your review.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Demo request data is retained for up to 12 months. Client data is retained for the duration of your service agreement and deleted upon termination, subject to any legal retention requirements.

Third-Party Services

We use the following third-party services in connection with our website and platform:

• Anthropic (Claude): Powers the AI capabilities of our agents. Subject to Anthropic's usage policies, which prohibit training on client data.
• Cloudflare Turnstile: CAPTCHA verification on our chatbot to prevent abuse. Does not collect personal data.
• Resend: Email delivery for demo request notifications.
• Umami Analytics: Privacy-focused, cookieless website analytics. No personal data is collected or transferred.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability

To exercise any of these rights, contact us at privacy@eidetic.bot.

Cookies

Our website does not use tracking cookies. We use Umami Analytics, which is fully cookieless. No cookie consent banner is required.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

Contact

For questions about this Privacy Policy or our data practices, contact us at privacy@eidetic.bot.